MenuAR – Terms & Conditions, Refund Policy & Billing Terms

Last updated: 20 October 2025

Welcome to MenuAR.

By subscribing to or using MenuAR’s services, you agree to the following Terms & Conditions, Refund Policy, and Billing Terms. Please read them carefully before completing your purchase.

1. Overview of the Service

MenuAR is a subscription-based platform that enables restaurants and food businesses to display augmented reality (AR) 3D menu items accessible through web browsers (no app required).

MenuAR provides:

Access to the MenuAR platform (subscription)

Optional 3D AR dish model generation as a one-time setup service per dish

2. Subscription Plans & Billing

2.1 Subscription Access

Your MenuAR subscription grants you access to the MenuAR platform and features based on the plan you select (Starter, Standard, Growth, or Pro).

Each plan includes a maximum number of active AR dishes allowed at any given time. You may replace dishes at any time, as long as you stay within your plan’s limit.

2.2 Billing Cycle

Subscriptions are billed on either:

Monthly, or

Annual (discounted compared to monthly)

Subscriptions automatically renew at the end of each billing cycle unless canceled before renewal.

3. One-Time 3D Model Generation Fees

3.1 What the 3D Model Fee Covers

3D AR dish model generation is a one-time setup fee per dish and is not included in your subscription.

This fee covers:

Custom 3D modeling

AR optimization

Preparation for use inside the MenuAR platform

3.2 Ownership & Usage

Once created, your 3D dish models:

Remain usable inside MenuAR

Can be reused as long as your subscription is active

May be deactivated if your subscription is canceled

4. Refund Policy (Plain English)

We believe in transparency. Please read this carefully.

4.1 Subscription Refunds

Subscriptions are non-refundable once a billing period has started

You may cancel anytime to avoid future charges

Canceling does not retroactively refund the current billing period

4.2 3D Model Generation Refunds

3D model generation fees are non-refundable

This is because custom work begins immediately after purchase

Once work has started, costs cannot be recovered

4.3 Exceptions

Refunds may only be considered in cases of:

Duplicate charges

Proven technical billing errors

All refund requests are reviewed on a case-by-case basis.

5. Plan Limits & Fair Use

Each subscription plan has a defined maximum number of active AR dishes.

You agree not to:

Exceed your plan’s dish limit

Attempt to bypass platform limitations

Misuse or resell MenuAR services without permission

MenuAR reserves the right to request a plan upgrade if usage consistently exceeds the selected plan.

6. Cancellation Policy

You may cancel your subscription at any time through your account or by contacting support.

After cancellation:

Your subscription remains active until the end of the billing period

No future charges will occur

Access to the platform may be limited after expiration

7. Chargebacks & Payment Disputes

To protect both parties:

We clearly display pricing, billing terms, and non-refundable items before checkout

By completing payment, you acknowledge understanding of these terms

Initiating a chargeback without first contacting MenuAR support may result in:

Account suspension

Termination of service

We encourage customers to contact us first to resolve any concerns.

8. Limitation of Liability

MenuAR is provided “as is” and “as available”.

MenuAR shall not be liable for:

Loss of revenue or business

Indirect or consequential damages

Misuse of the platform by customers or end-users

Our total liability shall not exceed the amount paid to MenuAR in the most recent billing period.

9. Modifications to the Service or Terms

MenuAR may update:

Platform features

Pricing

These Terms & Policies

Updates will be posted on this page. Continued use of the service constitutes acceptance of updated terms.

10. Governing Law

These Terms are governed by and interpreted in accordance with the laws applicable in the United States, without regard to conflict of law principles.

11. Contact Information

If you have questions or need support, contact us at:

Email: [email protected]

Phone: +1 775-363-6827